Incredible Customer Service
I had a sliding replacement patio door installed in December by John, Matt and Jackson. To say they were fantastic is an understatement. When they started prepping to replace it, they found extensive water damage from my previously poorly installed door, not done by Comfort. It was more than just the basic repair they would do during installation. A supervisor immediately came to my home to discuss the damage and the repair. I was so impressed it wasn’t just a phone call. The money amount quoted to me was more than fair and they could start the repairs right away. Long story short, they were here 3 days. The repair was incredible and my door is beautiful. The quality is outstanding. John explained every step of the repair and installation. They cleaned every day before they left and hauled away all the junk. As a matter of fact, everyone I spoke with from Comfort, from Brian my sales person, to the receptionist and everyone I spoke to on the phone was professional, with a strong focus on customer service. They are now “my people” who will be doing work on my home, whenever I need them.
Excellent!
I had a large 4'x8' window area replaced on Jan. 14th by Mike N. & Cory. They took great care to respect my home & property, putting down drop clothes, wrapping a gnarly rose bush and cleaning up afterwards. Both were not only very professional & did an excellent install, they were also very pleasant and congenial. Thanks for the good job. I'm now enjoying not only a better view of my backyard, but a much warmer room during this cold spell. Jean S.
Very proffesional installation
Two vinyl 10' sliding glass doors. I would not hesitate to contract this same crew for any subsequent window replacements. James, Ernie, and Bill were respectful and efficient and left the site like they had never been there. As someone in the trades, I know what it takes to do that and I appreciate it very mush.
Great job!
Ken and crew did a great job on a 4 day windows and sliding doors install. They were professional, punctual, and paid great attention to delivering high quality work. Highly recommend Comfort Window and Ken and his crew!
Replacement Window Installation
The bay window on my home needed replacing. Comfort Windows was contacted and the plans moved forward for replacement! Customer service rep Stuart was the first contacted and he and another lady were friendly and responsible following up with my phone calls. A service manager Mark T. and his team came and troubleshooted to determine what steps to take. The window arrived and Brandon, Kaitlin, and Jack came to start the new window, even in cold temperatures. Mark has a Great Team, they all showed it by their professionalism, friendliness, experience, and clean up! Major Thanks for a Happy ending and a beautiful job!! Happy Holidays to all!
Highly recommend!
Darren and James were excellent. Having workers in your house for 12 days can be a daunting task, but they made this a pleasant experience. Everyday regardless of the weather conditions, they were here working. They did a superb job trimming out all of our windows. Our new siding, windows, and shutters are fantastic. They tidied up everyday, explained all of the details, and solved problems quickly. Consider yourself lucky if you get the Darren & James crew.
Another great job
We had Comfort come back and add more windows to our house. Just as before the guys were prompt, VERY neat and extremely friendly and courteous. Jerry did a really nice job forming the window trim and was a pleasure to chat with. Eric remembered installing our other windows and was also a complete pleasure to have in our home. Both gentlemen are very skilled at what they do.
fantastic job
Just had eight windows installed looks fantastic. And the three young men who did the job were outstanding very pleased.
Wow! Simply the best!
Kyle and John installed new french doors for us in a space that a slider previously occupied. It was a difficult job considering the space had to have both its length and height increased. These two fellows did a spectacular job, were on time, were very concerned about making the installation perfect, were very polite and respectful to both us and our property and cleaned up their work areas nicely when finished. Oh...and the doors are spectacular too! Bravo!
Recently had a big home project completed
While the overall experience was satisfactory from beginning to end, we especially would like to recognize Carl and Randy who installed our siding. They were both very detail orientated, were very careful making sure all the siding and stonework was done correctly. They were friendly and always kept us informed and involved in what they were doing. Both are definitely an asset to Comfort.
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Happy Customers
Syracuse Comfort Windows & Doors
- 3624 John Glenn Blvd, Syracuse, NY 13209
- Open Mon, Tue, Thu, Fri: 8:30a-5pm / Wed: 8:30am-7pm / Sat: 9am-2pm
- (315) 888-4845
Rochester Comfort Windows & Doors
- 1380 Scottsville Rd., Rochester, NY 14624
- Open M-F: 9am-5pm Sat: 9am-2pm
- (585) 440-6810
Albany Comfort Windows & Doors
- 27 Warehouse Row, Albany, NY 12205
- Open M-F: 8:30am-5pm / Sat: 9am-2pm
- (518) 855-2626
Buffalo Comfort Windows & Doors
- 560 Fillmore Ave., Tonawanda, NY 14150
- Open M-F: 8:30a-5pm Sat: 9am-2pm
- (716) 340-0660
