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SUSAN W.

My experience with Comfort Windows Syracuse was great. Everyone was very nice, polite, and professional throughout the installation. I was very happy with the quality of the windows that i had chosen from them. The only problem i had with them is that the windows where not made correctly and their company policy is to have the installers put the windows in no matter what, let the service guys deal with any problems. Well, it was summertime when we had them installed so I never locked them until it got cold in the fall. At that time they didn't want to lock and I kind of had to force them shut. When it came around to summer again, I couldn't get them open. As I said before, Comfort Windows Syracuse is a great company who provides great service overall, they just need to fix the policy on installing windows that don't quite fit. Overall it took about a year to get it right. But I would definitely not blame the workers. And I will use them again.

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