Our installation, warranty, service and reputation set us apart from others in the home improvement industry.
Even the best quality product is rendered useless through a poor installation, that's why for over 35 years we have only used our Comfort employed, factory trained, installation experts. This industry unique approach allows Comfort to maintain quality control from start to finish and is a key reason we are a 4-time Better Business Bureau Torch Award winner; an award given for superior customer satisfaction.
We have also won a number of other awards over the years including the Angie's List Super Service award, the EPA's Century Club award and we are listed as the 32nd ranked home remodeler in the U.S. (and #1 in Upstate NY) according to Qualified Remodeler magazines annual Top 500 list. We are also very proud of our A+ rating from the Better Business Bureau, a rating we have held since the rating systems inception.
Lastly, Comfort Windows is a LOCAL window manufacturer, whereas most window companies manufacture their windows outside of NYS or have someone else manufacture their windows for them, generally outside of NYS. This is important for two reasons, 1- working with Comfort means you are supporting the local economy, and 2- the northeast faces specific climate challenges that other parts of the country do not face and a window manufactured in Florida, for example, is unlikely to address those challenges.
Drafty Windows — Windows can seem drafty for a variety of reasons:
- Cracked caulk
- Improper window locking
- Interlocks that are not lined up to seal properly
- Damaged or missing weather stripping
- Poor insulation within the interior walls
These types of problems are easy to remedy; however, windows may seem "drafty" for another reason: a process in physics known as "Convection."
Convection — Convection occurs when air gives up its heat to the colder glass and sinks to the floor. This movement sucks new, warmer air toward the glass that is simultaneously cooled, creating air movement. What you are actually experiencing is the process of warm air forcing colder air to move due to differing density properties. Heated air circulates through the home. When it reaches window glass it effectively pushes the existing air off the glass. This movement can be perceived as a “draft.”
Try this easy experiment as an example of how convection works:
Fill a glass with ice and water. Let it stand for about ten minutes. When you return, without touching the glass, place your hands around it. You will feel cold air on your hands as warm air pushes it away from the glass surface.
Convection is actually proof that your new Comfort Windows are energy efficient and working at peak performance.
Tips to Reduce Convection:
- Leave your blinds or window treatments open ¼ of an inch so that heated air can reach the glass
- Make sure that your heat registers are not obstructed by couches or other furnishings
A Comfort customer has the option to choose either of these:
- A Rough Opening installation is where the entire window, main frame and sashes are removed back to the original wall studs. No trace of the original window will remain. The opening is then reconstructed with the new window installed, and includes a new wood extension jamb, new interior perimeter stops, new interior ranch or colonial style wood trim, a new interior sill or stool if required, new exterior stops and exterior wood casing with a sill, and the complete new wood exterior is then wrapped with new formed aluminum trim, caulked and sealed, maintenance free!
- A Retrofit installation is the industry standard and is typically where the operating sash vents of an existing window are removed, but the existing window main frame remains intact. The new custom sized window, along with its new main frame and sashes, is then installed into the existing main frame. There is virtually no disturbance to any existing trim or wall area. Most of the time, a wood stop will be applied on the interior perimeter of the new window and the existing exterior trim is wrapped with formed aluminum trim, caulked and sealed, maintenance free! Note: Glass sizes of the new window will be slightly smaller than the original window.
Temporary condensation is a normal function with "Super Glass" windows. When the exterior temperature drops late at night or in the early morning during the humid summer months, dew will form on the exterior of the insulated glass unit just like dew forms on grass, siding or the hoods of cars. Because the exterior pane is so separated from the interior pane of the warm edge glass spacer, its reaction will be the same. The moisture can be even worse if there are plants or shrubs in front of the window, since they give off lots of moisture to add to it all. What’s frustrating is that it may only happen on certain windows. The direction it faces, the elevation of the window and whether or not they are shaded are all factors that can individually affect window condensation. Moisture goes away quickly as the morning sun makes things warmer. Exterior moisture rarely forms in the colder, less humid winter months.
A single pane glass window will be much less likely to ever show exterior condensation because it stays directly warmer from the interior temperature of the building. A triple pane glass window is at least 75% more efficient against heat loss than the original single pane glass, but condensation can still result due to the physical conditions of its surroundings.
The extra measures that Comfort Windows takes to insulate our windows are unsurpassed. They are built to stop heat loss, which is a primary concern in our harsh northern climate.
September through December interior and exterior condensations become the nemeses of homeowners when they start to heat their homes. In the fall and early winter, humidity levels are still high inside the house. When outside temperatures drop drastically, they cause the exterior glass to get cold, sometimes causing condensation on the bottom of the interior glass. This usually goes away when temperatures stay low during the heart of winter.
If interior condensation continues during winter, it usually means there is a higher than acceptable level of moisture present inside the home, suggesting that ventilation and humidity levels need to be adjusted. Curtains and blinds over the window also stop the interior heat from getting to the glass, which in turn makes it colder. Condensation on the glass when blinds or curtains are first opened in the morning should be expected.
It should be noted that no window manufacturers warrant against any type of condensation, interior or exterior, and it is specified in their written warranties.
Suggested Cleaning of Comfort Vinyl Window Glass Systems: A simple application of Windex or any standard glass cleaner will work well. A (2) part generic vinegar & water mixture will also clean the glass.
Suggested Cleaning of Comfort Vinyl Window System Sash Frames and Main Frames: The exterior surface of the window sash frames and main frame of the comfort Vinyl Window System will be exposed to airborne dirt depending on atmospheric conditions which may be prevalent in the area. Rainfall may be adequate to remove surface dirt. In areas not accessible to rain, the vinyl window sash frames and main frame can be washed periodically.
If you desire to do a more thorough cleaning, or where dirt collection conditions occur, follow these simple instructions: For hard-to-remove dirt such as soot and grime, wipe the vinyl sash frame and main frame with a solution consisting of the following ingredients:
- 1/3 cup powdered detergent (Tide, Fab or the equivalent)
- 2/3 cups household cleaner (Soilax, Spic & Span or the equivalent)
- 1 Gallon water
If mildew is a problem, in the area, prepare the solution above but substitute 1 quart liquid laundry bleach for 1 quart water.
CAUTION: WHEN USING ANY OF THE ABOVE CHEMICAL CLEANING AGENTS, FOLLOW THE PRODUCT MANUFACTURER’S PRECAUTIONARY SAFETY RECOMMENTATIONS ON CONTAINER LABEL. PROTECT AGAINST CONTACT OF THE SOLUTION WITH EYES OR SKIN. GREATER CONCENTRATION MAY CAUSE DAMAGE TO THE VINYL WINDOW SASH FRAMES AND MAIN FRAME.
This cleaning information is suggested in an effort to be of assistance; however, Manufacturer can assume no responsibility for results obtained which are dependent on the solution chemicals as prepared and method of application.
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