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Award Winning Service in Upstate NY

BBB A+, Torch Award, #1 in NY, Angie's List Award

Comfort announces the winner of the 2015 Home Makeover Sweepstakes

September 22, 2015

Congratulations to Amy from Phoenix, NY, winner of the Comfort Windows $20,000 Home Makeover Sweepstakes! Amy can’t wait to get started on a new bay window and so much more. She is excited to continue to build a better home for herself and her two daughters.

Comfort Home Makeover Sweepstakes Winner

Comfort ranked #32 in the U.S. & #1 in Upstate NY

August 24, 2015

Qualified Remodeler's Top 500 List has once again ranked Comfort Windows among the best home improvement companies in the nation.

Angie's List Super Service Award Winner Comfort Windows

Comfort Windows earns 2014 Angie’s List Super Service Award

Comfort Windows has earned the service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of service provided to members of the local services marketplace and consumer review site in 2014. “Only about 5 percent of the replacement window companies in Upstate New York have performed so consistently well enough to earn our Super Service Award,” said Angie’s List founder Angie Hicks. “It’s a really high standard.”

Built on a foundation of authentic reviews of local service, Angie's List connects consumers directly to member-reviewed providers in an effort to improve the local service experience for both consumers and service professionals.

Window & Door ranks Comfort on Top 100 Manufacturers list two more years in a row

March 20, 2015

Window & Door has named Comfort Windows as one of the Top 100 Manufacturers in North America. Since 2012, Comfort has made the list for four consecutive years.

Window & Door’s annual list “is designed to give dealers a snapshot of the major players on the manufacturing side of the industry.” This is quite the achievement for a homegrown business committed to handcrafting high-quality windows at its own facility in Liverpool, NY.

Comfort joins the prestigious ProVia Platinum Club

Comfort joins ProVia Platinum Club

Comfort wins the BBB Torch Award for the 4th time

April 22, 2014

Comfort Windows Wins Torch Award for the Fourth Time

Angie's List Super Service Award reflects Comfort's consistently high level of customer service

February 27, 2014

Comfort Windows has been awarded the prestigious Angie’s List Super Service Award, an honor bestowed annually on approximately 5 percent of all the businesses rated on the nation’s leading provider of consumer reviews on local service and health providers.

Comfort Windows wins Angie's List Super Service Award

“Only a fraction of the businesses rated on Angie’s List can claim the sterling service record of being a Super Service Award winner because we set a high bar,” said Angie’s List founder Angie Hicks. “The fact that Comfort Windows can claim Super Service Award status speaks volumes about its dedication to consumers.”

Angie's List Super Service Award 2013 winners have met strict eligibility requirements, which include an "A" rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie's List, have a fully complete profile, pass a background check and abide by Angie's List operational guidelines.

Comfort Windows Top 100 Manufacturers

Window & Door names Comfort to Top 100 Manufacturers list again

March 13, 2013

Comfort Windows has been named to the Top 100 Manufacturers list compiled by Window & Door magazine. The annual list recognizes the largest manufacturers of residential window and door products in North America. Comfort also made the list in 2012.

"The industry is poised for growth. Last year, most of Window & Door’s 2013 Top 100 Manufacturers enjoyed the beginning stages of a recovery in the new construction and remodeling/replacement markets. Today, they are leaner and still cautious, but ready for more,” says editor and associate publisher, John G. Swanson. “We congratulate those companies on the list, for it is a considerable achievement to have survived the past few years and to now be in a position to thrive in 2013 and beyond."

The article and complete list of rankings can be found at

Comfort featured in CNY Business Exchange

January 2012

Comfort featured in CNY Business Exchange
Comfort featured in CNY Business Exchange Comfort featured in CNY Business Exchange

Comfort featured in Window & Door Magazine

June 16, 2011

“The home performance industry is a group of certified and accredited contractors with one common goal–to reduce energy consumption through various home improvements that make the existing home more energy efficient,” explains Fritz Gentile, Comfort Windows & Doors, a manufacturer and installer with four locations in New York: Albany, Buffalo, Rochester and Syracuse.

Two main organizations provide certification — the Building Performance Institute, a national standards development and certification organization for residential energy efficiency retrofits, and the Residential Energy Services Network, known as RESNET, a national standards making body for building energy efficiency rating systems and certifier of energy auditors/raters and qualified contractors. Both enjoy recognition from the Department of Energy.

Strong in New York and a handful of other states with programs encouraging home energy efficiency, the home performance industry is made up of those certified home performance auditors and contractors — including several window and door companies — that can provide a homeowner a holistic energy assessment of a home's energy performance. These contractors look at everything from windows and doors to HVAC and insulation. Home performance companies can provide recommendations of energy improvements and perform energy updates.

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BPI employee performing home energy assessment Blower door testing, part of a home energy assessment, is performed by a BPI-certified employee. BPI employee looks for air leaks in walls The process also includes an infrared camera used to find sources of air leaks in walls.

Comfort named to Top 500 Remodelers List — #22

Comfort Windows Top Remodeler

October 12, 2011

Syracuse, NY — Comfort Windows has been named to the 2011 Top 500 list of remodeling firms by Qualified Remodeler magazine. The prestigious Top 500 list is published annually to recognize the success of remodelers across the country.

Comfort Windows first in Upstate New York

“Based on the Qualified Remodeler’s industry expertise,” says publisher John Huff, “the Top 500 firms tend to share several common attributes: excellent business acumen, a commitment to customer service, insightful sales techniques and strong customer loyalty.”

Comfort ranked #1 in Upstate New York and #22 in the United States.

The Better Business Bureau announces Comfort Windows awarded the 2010 Torch Award

June 8, 2010

Upstate New York — Comfort Windows and the Better Business Bureau (BBB) serving Upstate New York are proud to announce Comfort’s acceptance of the 2010 Torch Award for Marketplace Ethics in the Large Business category. This is the third time the company has been awarded this distinction in recent years. Every day headlines have made the public used to news about business closings, layoffs, and other consumer rip-offs. Commitment to business ethics and service can and do earn high marks.

The BBB Torch Award is the highest recognition given to area businesses by the organization. This award achieved through a rigorous application and judging process honors businesses for their ability to demonstrate the highest standards of customer service, community involvement, adherence to truthful and honorable business practices and outstanding reliability.

“The BBB Torch Awards are our way of publicly honoring businesses each year that represent the best in marketplace ethics, consumer service, and community support,” said David Polino, President of the Better Business Bureau.

“There’s simply no replacement for good old-fashioned honesty and business ethics,” he goes on to add. “Today’s consumers need the support of reliable customer service and commitment to business principles that make each buying experience positive.

Comfort Windows won the 2010 Torch Award

Comfort Windows has maintained its operations through tough economic pressures, and continues to offer excellence to the consumer, contribute to their community, care for their employees and demonstrate true reliability.” Every business operating within the 50 counties of Upstate New York are eligible to enter the annual BBB Torch Award program whether they are BBB Accredited or not.

“Winning the Better Business Bureau Torch Award for Business Ethics, to me, is validation of the dedicated effort put forth daily by every member of Team Comfort,” said Fritz Gentile, Corporate Manager of Comfort Windows. “Our employees come to work every day with a great attitude and a real desire to help deliver to the customer a superior product at a great value — each taking the responsibility seriously for the role they play in delivering Comfort's famous Single Source Satisfaction. Because of this incredible effort, our company continues to grow, prosper and gain in our reputation as ‘the name you know, the people you trust.’”

Comfort accepts EPA Century Club Award

US Environmental Protection Agency awards Comfort the 2010 Century Club Award

Comfort Windows is pleased to announce that it has received a 2010 Home Performance with ENERGY STAR Century Club Award from the U.S.Environmental Protection Agency and the U.S. Department of Energy.

The Century Club Award recognizes Comfort as one of a select few companies that have improved the energy efficiency of more than 100 homes in the past year through the Home Performance with ENERGY STAR program. Home Performance with ENERGY STAR offers homeowners a comprehensive, whole-house approach to improving energy efficiency and comfort while saving money on utility bills and helping to protect the environment.

Comfort wins Better Business Bureau Torch Award

Comfort wins 2007 BBB Torch Award

January 31, 2007

Comfort Window Co., Inc. is the 2007 winner of the Better Business Bureau’s Torch Award for Marketplace Ethics. This prestigious award is presented annually to outstanding businesses from Upstate New York for their commitment to exceptional standards of business ethics and conduct in relationships with their customers, employees, suppliers and their surrounding communities. Each year, one winner is selected from each of four size categories by an independent panel of business and community leaders based on criteria established with the Better Business Bureau.

General Manager Fritz Gentile accepts BBB Torch Award for Comfort

Comfort Windows is the only full line window retailer in the home improvement industry to win the Torch Award for both 2005 and 2007. Best known for their locally manufactured handcrafted windows, Comfort has branches in Syracuse, Rochester, Albany, and Buffalo. In addition to windows, Comfort provides high-performance door systems, structural siding, extended living sunrooms, and basement remodeling. Comfort also has a division of specialists certified by the Building Performance Institute to participate in Home Performance with ENERGY STAR, a national government-sponsored program that offers a whole-house approach to improving energy efficiency and comfort in the home.

Comfort awarded 2007 ABC Award

April 12, 2010

Associated Builders & Contractors, Inc. has awarded Comfort Window Co., Inc. the Associated Builders & Contractors Compensation Trust Safety Award in recognition of the commitment to workplace safety for the policy period May 1, 2006 to April 30, 2007.

Associated Builders and Contractors, Inc

Comfort Windows & Carrier Corp. team up to preserve mummified remains

Comfort Windows helps preserve mummy remains

Comfort wins 2005 BBB Torch Award

November 9, 2005

Comfort Window Co., Inc. is the winner of the 2005 Better Business Bureaus Torch Award for Marketplace Ethics. This prestigious award is only given to companies that demonstrate a superior commitment to business ethics, customer satisfaction and dedication to the community.

Fritz Gentile accepts BBB Torch Award for Comfort

Comfort Windows is the only full line window retailer in the home improvement industry to win the 2005 Torch Award. Each year, one winner is selected from each of four size categories by an independent panel of judges with expertise in business ethics. Nominees must be in good standing with the BBB and need to demonstrate a commitment to high ethical standards of behavior in four categories. Comfort has branches in Albany, Syracuse and Rochester.

Comfort Windows receives BBB Torch Award

Comforts product line is constantly expanding to serve its loyal consumers. Best known for their locally manufactured handcrafted windows, Comfort has a division of specialists certified by the Building Performance Institute and participates in the Home Performance with Energy Star program. Comfort comprehensive home assessments along with Comfort structural siding, high-performance door systems, and extended living sunrooms helps consumers save money, conserve energy and "live better"

Comfort employees work hard to keep customers happy and it’s that commitment to customer satisfaction, superior service and product expertise that helped Comfort Window Co., Inc. win this prestigious award. Comfort looks forward to “super serving” their past, present and future customers and thanks all of their customer base for making them “The Name You Know, The People You Trust” for windows, doors, siding, sunrooms and insulation.